This contract has for its object the conditions of purchase and sale of olive oil and foodstuffs in the quantity chosen by the customer from the selection on the web site www.frantoioranoisio.it.
Every purchase operation will be regulated by the provision referred to in the legislative decree 22 May 1999, n. 185 and with regard to the protection of privacy, will be subject to the legislation referred to in Legislative Decree n.196/2003 and subsequent amendments.
Acceptance of General conditions of sale
The stipulated contract between Frantoio Ranoisio Ettore and the customer must be considered concluded with the acceptance of the order by Frantoio Ranoisio Ettore. This acceptance is considered tacit. By placing an order in the various ways provided, the customer having read all the information provided to him during the buying procedure will accept in full the general payment conditions listed below. If the customer is a consumer (i.e a person who buys the goods for purposes not related to his professional activity) once the buying process has concluded will print or save an electronic copy and however keep these general purchasing conditions, in compliance with the provisions of articles 3 and 4 of Legislative Decree, 185/1999 on distance selling, the protection of privacy will be subject to the legislation referred to in the Legislative Decree n. 196/2003 and subsequent amendments. Any right of the customer to damages or compensation is excluded as well as contractual liability or non-contractual liability for direct or indirect damages to persons or things caused by the lack of acceptance even partial of an order.
Method of Purchase
The customer can buy only products which are present in the electronic catalogue of Frantoio Ettore Ranoisio at the time of placing the order and viewable online on the web site www.frantoioranoisio.it as described in the related information sheets. The order can be made online.
It is understood that the image accompanying the description sheet may not be perfectly representative of its characteristics but differ in colour and size, accessory products in the image. The purchase support information is intended as simple generic information material, not referable to the real characteristics of a single product. Correct receipt of the order is confirmed by Frantoio Ettore Ranoisio by means of an E mail address supplied by the customer. This confirmation message will contain an “order number” to be used in any further communication with Frantoio Ettore Ranoisio. The message re proposes all the data entered by the customer who undertakes to verify its correctness and to promptly communicate any corrections, according to the methods described in this document. In the event of non-acceptance of the order, Frantoio Ranoisio Ettore guarantees timely communication with the customer.
Any complaint must be addressed to FRANTOIO OLEARIO RANOISIO TTORE by telephone at 0039 0183 282480 or by post by writing to FRANTOIO OLEARIO RANOISIO ETTORE, Via Imperia 14, 18020 Vasia (Imperia)
The sales contract between the customer and Frantoio Oleario Ettore is concluded in Italy and governed by Italian law. For the solution of civil and criminal disputes arising from the conclusion of this remote sales contract, the territorial jurisdiction Is that of the court of Imperia.
Delivery by courier
In order to guarantee an excellent service, our shipments are entrusted to the best couriers available. The purchased products are delivered directly to the address indicated during the online purchasing procedure. Each shipment contains the ordered goods and the related accompanying documentation. Delivery times may vary depending on the availability of the goods, but in normal conditions this is around 3/7 working days. Shipping costs are indicated in the order according to the conditions specified in the transport costs.
It is possible to ship our extra virgin olive oil to countries belonging to the European community.
Delivery usually takes place within 72 hours (excluding holidays) from the date of delivery of the goods to the carrier in charge. Delivery times may vary due to traffic or road conditions in general or by the act of local authorities.
With the goods you will also find the invoice which is always issued with the order.
We recommend that you always check the number and condition of the packages, otherwise the complaint must be made immediately to the courier, promptly reporting the incidence to us.
In order to ensure a timely delivery, please enter a secure address. Couriers deliver during normal business hours (9/17), for this reason it is advisable to indicate an address where our collaborators will definitely find someone, to carry out the delivery.
Furthermore, by providing us with a telephone number we can facilitate the work of our couriers and be sure that the goods reach their destination.
Right of withdrawal
Pursuant to Legislative Decree 206/2005, if the customer is a consumer (i.e. a person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order form to Frantoio Oleario Ranoisio Ettore a reference to VAT number), has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except as indicated in the following point. To exercise this right, the customer must send to Frantoio Oleario Ranoisio Ettore a communication to that effect within 14 calendar days from the date of receipt of the goods. This communication must be sent by registered letter with acknowledgment of receipt, addressed to:
FRANTOIO OLEARIO RANOISIO ETTORE, VIA IMPERIA 14, 18020 VASIA(IMPERIA)
Or by e mail or fax sent within the afore mentioned term of 14 days and followed by a confirmation letter with acknowledgment of receipt to be sent within 48 hours. Once we have received the afore mentioned notice of withdrawal, Frantoio Olario Ranoisio Ettore will swiftly communicate the Authorization number to the customer via e mail. The right of withdrawal is however subject to the following conditions:
According to law, the shipping costs for returning the goods are charged to the customer; the shipment up to the certificate of receipt in our warehouse is under the complete responsibility of the customer;
In the case of damage to the goods during transport, Frantoio Oleario Ranoisio Ettore will notify the customer of the incident (within 5 working days from the receipt of the goods in the warehouses), to allow to promptly file a complaint against the courier he has chosen and obtain reimbursement of the value of the asset (if uninsured); in this case, the product will be made available to the customer for its return , simultaneously cancelling the request for withdrawal;
Frantoio Oleario Ranoiio Ettore is not liable in any way for damage or theft/loss of goods returned by uninsured shipments; upon its arrival at the warehouse, the product will be examined to assess any damage or tampering not caused by transport. If the package and/or the original packaging are damaged, there is an absence of integral elements of the product (packaging, accessories,….), damage to the product for reasons other than transport, the right of withdrawal lapses.
Frantoio Oleario Ranoisio Ettore will reimburse the customer the amount already paid, the only non refundable expenses are those of shipping the product as quickly as possible and in any case within 14 calendar days from the request for withdrawal, by means of a reversal of the amount charged. On paypal, credit card or by bank transfer. In the latter case, it will be the customers responsibility to provide the bank details on which to obtain the refund (iban code of the invoice). The right of withdrawal is totally lost, due to lack of the essential integrity of the goods (packaging and/or its contents). In cases where Frantoio Oleario Ranoisio Ettore ascertains:
Damage to the product for reasons other than its transport.
In case of forfeiture of the right of withdrawal, Frantoio Oleario Ranoisio Ettore will return the purchased goods to the sender charging the shipping costs to the sender.
Limitation of Liability
Responsibility of the user
The user is required to ensure that their data entered is true, complete, updated and to promptly communicate any changes thereto. In the event that false declarations are made, the loss of the benefits obtained from the services provided is expected. Frantoio Oleario Ranoisio Ettore reserve the right to delete these subjects from its user lists, after a formal and non-accepted invitation to self-correct.
Purchase contract signed by minors
The purchase can only be made by adults. However, if the purchase by a minor should occur by providing false information relating to age, or false information to purchase the object desired and/or to access the desired data, parents are directly responsible for the payment of what was purchased without prejudice to the discipline of withdrawal reported by Frantoio Oleario Ranoisio Ettore.
This contract is governed by the rules of the legal system of the Italian Republic. For any controversy concerning this contract, the court of Imperia is absolutely competent.